AUTO PARTS FAQ

What if my part fails? What type of warranty does my part have?
How do I return a part?
I never received my package, but my tracking number shows it was delivered. What do I do?
What happens if I refuse my order?
What if my part arrives damaged?
Will I have to pay a restocking fee?
How long do part refunds take?
Do you offer exchanges or replacement parts?
What if I returned my part without an RMA number?
How should I ship back my return?
My part broke while I was installing it, can I return it?
I want to return my item, but I used some of the hardware. Can I return it?
I installed my part, can I return it?
My part is defective, do you pay for damages?
My part is wrong, do you pay for damages?
What forms of payment do you accept?
Do you charge sales Tax?
Do you offer any products that are not shown on your website?
How quickly do you ship orders?

Q. What if my part fails? What type of warranty does my part have? | top
A. All parts come with a 3-Year Limited Warranty excluding wear and tear items. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers' rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as Distributors, and Radiator & A/C Cooling Fan Motor Assembly, etc. where misdiagnosis and/or installation can easily damage a part. Remember, that having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return.

All replacement items must be re-purchased. We do not send out free replacements. If your part is found to be defective you will need to follow these steps to have it exchanged for a replacement:

Step 1. Reorder the same part you want replaced on TheCarPartWarehouse.com website.
Step 2. Print a copy of your new TheCarPartWarehouse.com order.
Step 3. Use our automated returns feature by selecting the "Customer Support" tab to process your return for the defective part by obtaining an RMA number, and to print your UPS prepaid return label.
Step 4. Properly pack your return and clearly write your RMA number on the outside of the shipping box, and make sure to include a copy of your new purchase with the return package to us.

All "Defective Claim" returns must include both an RMA number, and proof of repurchase (New Order number) to qualify for a full refund. Once we receive your return shipment back in our return facility we will process your refund request. Please allow two weeks for the process to complete.

Q. How do I return a part? | top
A. TheCarPartWarehouse.com offers the easiest return policy on the web. All products can be returned for any reason using our automated returns feature by selecting the "Customer Support" tab and then selecting the "Submit a Return" tab under the "Returns" heading. Just follow the easy to understand instructions to select the order and item you wish to return and print a prepaid return shipping label from UPS. We do not refund any freight charges from the original purchase. All returns are subject to a 20% restocking fee plus the returned shipping charge, which will be assessed and deducted from the refund. Please note that all returned parts must be in their original condition. You will always be able to track your return through the UPS Tracking Number associated with the return label. If you have any questions, please contact us.

Q. I never received my package, but my tracking number shows it was delivered. What do I do? | top
A. Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via email or telephone to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors' to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call UPS @ 1-800-PICK-UPS, and they will send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with UPS. UPS claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.

Q. What happens if I refuse my order? | top
A. If you refuse your order for any reason other than damage, a 20% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us that you refused your order, your refund could take up to 6 weeks to process.

Q. What if my part arrives damaged? | top
A. If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to call UPS @ 1-800-PICK-UPS within 24 hours and UPS will pick up the package at no cost to you. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.

Q. Will I have to pay a restocking fee? | top
A. If your product is returned for any reason other than a definite error on our part, a 20% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason.

Q. How long do part refunds take? | top
A. Most returns are credited within 30 days of receipt of return. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to show up on your statement. This is beyond our control.

Q. Do you offer exchanges or replacement parts? | top
A. All products must be returned and reordered.

Q. What if I returned my part without an RMA number? | top
A. If you sent your part back to the return address on the box without an RMA number, you will not receive credit unless you can provide a valid traceable return tracking number. If you can provide a return tracking number, it will take approximately 10-12 weeks to process your return if your return is located. All parts returned without an RMA number will be charged a 20% restocking fee. No exceptions.

If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued.

Q. How should I ship back my return? | top
A. We highly recommend that you return your item with a shipping carrier that can provide you with both insurance and a tracking number in case of loss or damage. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock. If you are shipping via USPS, please use Express Mail. Delivery confirmations and Priority Mail are not considered to be acceptable tracking methods.

Please make sure to properly pack your return and clearly write your RMA number on the outside of the shipping box. Please do not write on the parts boxes as your product will not be considered "resellable".

Q. My part broke while I was installing it, can I return it? | top
A. We cannot accept returns on any part that has been damaged due to incorrect installation.

Q. I want to return my item, but I used some of the hardware. Can I return it? | top
A. We cannot accept returns on any part that is missing parts, hardware, or instructions.

Q. I installed my part, can I return it? | top
A. All items must be in new resellable condition. We cannot accept items that have been used, installed, or disassembled.

Q. My part is defective, do you pay for damages? | top
A. We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

Q. My part is wrong, do you pay for damages? | top
A. We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

Q. What forms of payment do you accept? | top
A. Visa, Mastercard, American Express, Discover, PayPal, and Google Checkout.

Q. Do you charge sales Tax? | top
A. TheCarPartWarehouse.com collects sales tax on purchases shipped to state of California.

Q. Do you offer any products that are not shown on your website? | top
A. Everything TheCarPartWarehouse.com sells is shown on the website however new products are being added weekly.

Q. How quickly do you ship orders? | top
A. Most orders are shipped within 1-2 business days of their receipt. You will receive a tracking number via email to confirm your shipment and you may also track your order by clicking on the Track Order Your tab.